Last Updated: February 2025
Introduction
Renew Implant Centre ("we," "us," or "our") is committed to protecting the privacy and confidentiality of our patients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.renewimplants.ca or visit our clinic at 2530 St. Joseph Blvd, Unit #6, Ottawa, ON K1C 1G1.
By using our website or services, you consent to the practices described in this policy.
Information We Collect
We may collect the following types of personal information:
Contact information such as your name, phone number, email address, and mailing address — provided when you fill out our consultation request form, contact us by phone or email, or visit our clinic.
Health information including dental history, treatment records, and related medical information — collected during consultations and treatment to provide you with appropriate dental care.
Website usage information such as your IP address, browser type, pages visited, and time spent on our site — collected automatically through cookies and similar technologies to improve your browsing experience.
How We Use Your Information
We use your personal information to respond to your consultation requests and inquiries, provide dental implant treatment and related care, schedule and manage appointments, process insurance claims and billing (including CDCP and direct billing), improve our website and services, and comply with legal and regulatory obligations.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
How We Protect Your Information
We implement appropriate physical, electronic, and administrative safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Patient health records are maintained in accordance with applicable Ontario and Canadian privacy legislation.
Third-Party Disclosure
We may share your personal information with insurance providers and the Canadian Dental Care Plan (CDCP) for claims processing, healthcare professionals involved in your treatment (such as our implant surgeon, Dr. Alex), and service providers who assist with our website operations — subject to confidentiality agreements.
We may also disclose your information when required by law or to protect the rights, safety, or property of Renew Implant Centre, our patients, or the public.
Cookies and Website Tracking
Our website may use cookies and similar technologies to enhance your browsing experience, analyze website traffic and usage patterns, and remember your preferences. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.
Your Rights
Under applicable Canadian privacy legislation, you have the right to access the personal information we hold about you, request corrections to inaccurate or incomplete information, withdraw consent for certain uses of your information (subject to legal and contractual restrictions), and request deletion of your personal information where permitted by law.
To exercise any of these rights, please contact us using the information below.
Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Renew Implant Centre
2530 St. Joseph Blvd, Unit #6
Ottawa, ON K1C 1G1
Phone: 613-841-6111
Email: info@renewimplants.ca